Leading global carrier selects TechPubs to resolve ongoing challenges in technical content management/distribution
June 2, 2010 Longmont, CO – TechPubs today announced that United Airlines has retained TechPubs to enhance United’s global technical publications management processes and results.
United is no stranger to centralized publications management. Over many years, the company has invested in advanced systems to deliver updated technical information around the airline, where and when needed, for ensuring efficient, reliable operations. In particular, centralized tech pubs systems can be crucial to compliance with stringent regulatory requirements in flight operations, maintenance, and other areas.
But while creating a centralized document repository and related tools pays immediate dividends, it can present a challenge to personnel unfamiliar with new technology, processes, and requirements. Installing new technology is only part of the equation in realizing the benefits promised by centralized publications. New processes for information acquisition, processing, conversion, publication, storage, and distribution are also required.
United retained TechPubs to address just such issues. The company’s unique combination of technical and aviation industry experience provides customers including Southwest, Etihad, and others to achieve nearly immediate payback from advanced publishing systems throughout the enterprise. TechPubs will consult with United to streamline processes for more efficient publications management, and provide a range of technical services in document conversion to enhance distribution and use of critical documents in the short term.
“Although we’ve made great strides in the direction of dynamic publishing, we haven’t yet completed the evolution,” said David Strohm, Manager of Flight Technical Information at United. “We selected TechPubs to get us across the goal line because of their vast aviation experience and their mastery of dynamic publishing implementations. We look forward to working with TechPubs on this pivotal project.”
“We’re pleased to support United in their commitment to centralized publications management,” commented David Williams, TechPubs’ President and CEO. “That commitment, along with TechPubs experience in helping global carriers in this discipline, will produce an advanced enterprise-wise system that fits with United’s status at the top of the industry.”
TechPubs, a PTC Global Airline Industry Platinum Partner, is a leader in aviation technical documentation management (ATDM) – a critical contributor to safety regulatory compliance and operational efficiency. ATDM requires a unique combination of powerful technology and industry expertise – advanced software and related services to ensure the right solution for the specific challenges each airline faces in running streamlined, compliant operations.